Salesforce Field Service Lightning Practice Exam

The mass action option to unschedule appointments is located in the Dispatcher Console under the Service Appointment list's mass Actions menu. This is the appropriate area for performing bulk operations on multiple service appointments, allowing users to manage their schedules efficiently. The Dispatcher Console is specifically designed for field service management, facilitating changes and updates to appointments without the need to navigate to each individual service appointment.

In contrast, other options do not provide this functionality effectively. While the Service Appointment detail page does offer details about a specific appointment, it lacks the capability for mass actions. The mobile app interface is generally more focused on individual tasks and providing field technicians with the necessary information while they are out in the field, not on bulk changes. Lastly, the global settings menu is intended for overall configuration and application settings, rather than for operational tasks like unscheduling service appointments.