Salesforce Field Service Lightning Practice Exam 2026 - Free Practice Questions and Study Resources.

The Recurring Service feature in Field Service Lightning is designed to facilitate the scheduling of regular appointments for ongoing maintenance. This is particularly valuable for businesses that provide routine services, such as HVAC maintenance, plumbing inspections, or cleaning services, where customers require regular check-ups or maintenance.

By leveraging this feature, organizations can automate the process of creating and assigning these appointments, ensuring that they do not miss critical maintenance windows. This leads to increased customer satisfaction as clients can rely on consistent service without having to remember to schedule appointments themselves. Additionally, it helps in resource planning and workforce management, as technicians can be allocated efficiently based on the scheduled recurring services.

The other answers do not accurately represent the core functionality of the Recurring Service feature. Automatic customer bill payments focus on billing processes rather than scheduling; managing technician availability is more about resource planning than service frequency; while handling one-time service requests relates to singular tasks rather than an ongoing service model.